Privacy Policy

1. Who We Are

HomeReach ("we," "us," or "our") is a direct-mail advertising platform that helps local businesses reach verified homeowners through targeted postcard campaigns. Our website is home-reach.com.

2. Information We Collect

We collect information you provide when:

• Signing up for an account or campaign
• Contacting us through our website or Facebook Page
• Messaging us on Facebook Messenger
• Filling out intake or checkout forms

This may include your name, business name, email address, phone number, city, and business category.

3. How We Use Facebook Messenger Data

When you message our HomeReach Facebook Page, we receive your Facebook name and the content of your messages. We use this information to:

• Respond to your inquiries about our advertising services
• Qualify your business for our postcard campaigns
• Follow up if you expressed interest but did not complete your order
• Add you to our CRM system to track your interest and communication history

We do not sell your Facebook data to third parties. We do not use Messenger data for advertising targeting outside of our own sales process.

4. How We Use Your Information

We use the information we collect to:

• Process your campaign orders and payments
• Communicate about your campaign status
• Send you follow-up messages related to services you inquired about
• Improve our products and services
• Comply with legal obligations

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Stripe — for payment processing
• Twilio — for SMS communication
• Mailgun — for email delivery
• Supabase — for secure data storage

These providers are bound by their own privacy policies and data protection obligations.

HomeReach does not sell, rent, or share mobile phone numbers, SMS consent records, or text messaging opt-in data with third parties or affiliates for marketing or promotional purposes.

6. Data Retention

SMS consent and mobile information: if you provide your mobile phone number and consent to receive SMS messages from HomeReach, we may use your number to send requested information, appointment updates, quote follow-ups, service updates, proposal or order updates, and related customer support messages.

Mobile opt-in data, SMS consent, and phone numbers collected for SMS messaging purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP. Message frequency varies. Message and data rates may apply. Consent to receive SMS messages is not required as a condition of purchasing HomeReach services.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time

9. Cookies

Our website uses cookies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

10. Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews to protect your information.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.